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Returen & Exchange
1. LUMA EXCHANGE POLICY
At LUMA, Whether it's handmade or customized each piece is crafted with love and care so that every purchase brings not just joy, but also trust and peace of mind.
2. HOW TO INITIATE AN EXCHANGE
Email: Contact us at [email protected] with your order details.
WhatsApp: Reach out to us at +92 321 1157484 between 10:00 AM and 6:00 PM (Monday to Saturday).
3. EXCHANGE GUIDELINES
If the size isn’t right, we’re happy to exchange your item or provide store credit if the desired size is unavailable.
The item must be returned within 7 days of receiving it and should be in its original condition meaning it should be unworn, unwashed, clean, with all tags attached and all original packaging intact.
Return shipping costs will be the customer’s responsibility.
Once the returned item passes our quality check, we’ll process the exchange (shipping charges are non-refundable).
In the rare case that you receive a faulty item, please inform us within 3 days of receiving your order along with your order number,
We will arrange a replacement or store credit at no additional cost, including return shipping.
No exchanges will be accepted during sales or promotional periods.
Items purchased during promotions are not eligible for exchange.
If an item’s price is reduced due to a sale, the exchange will be processed at the discounted price.
Items that are used or misused will not qualify for exchange.
Customized and handmade jewelry is not eligible for exchange, as it is crafted exclusively for you.
4. PROCESSING TIME
Claims and exchanges may take up to 2 weeks to be processed.
5. NOTE:
Due to the nature of our products, we do not accept returnsbased opersonal preferences.
Our website and social media provides clear product images and videos
To help you make informed purchasing decisions. However, we offer exchanges if the item is returned in undamaged condition, as described above. The customer will bear the return shipping cost. The replacement will be shipped for a nominal charge of PKR 200.
Thank you for choosing LUMA. We value your trust and appreciate your understanding!
Return & Exchange
1. LUMA EXCHANGE POLICY
At LUMA, Whether it's handmade or customized each piece is crafted with love and care so that every purchase brings not just joy, but also trust and peace of mind.
2. HOW TO INITIATE AN EXCHANGE
Email: Contact us at [email protected] with your order details.
WhatsApp: Reach out to us at +92 321 1157484 between 10:00 AM and 6:00 PM (Monday to Saturday).
3. EXCHANGE GUIDELINES
If the size isn’t right, we’re happy to exchange your item or provide store credit if the desired size is unavailable.
The item must be returned within 7 days of receiving it and should be in its original condition meaning it should be unworn, unwashed, clean, with all tags attached and all original packaging intact.
Return shipping costs will be the customer’s responsibility.
Once the returned item passes our quality check, we’ll process the exchange (shipping charges are non-refundable).
In the rare case that you receive a faulty item, please inform us within 3 days of receiving your order along with your order number,
We will arrange a replacement or store credit at no additional cost, including return shipping.
No exchanges will be accepted during sales or promotional periods.
Items purchased during promotions are not eligible for exchange.
If an item’s price is reduced due to a sale, the exchange will be processed at the discounted price.
Items that are used or misused will not qualify for exchange.
Customized and handmade jewelry is not eligible for exchange, as it is crafted exclusively for you.
4. PROCESSING TIME
Claims and exchanges may take up to 2 weeks to be processed.
5. NOTE:
Due to the nature of our products, we do not accept returnsbased opersonal preferences.
Our website and social media provides clear product images and videos
To help you make informed purchasing decisions. However, we offer exchanges if the item is returned in undamaged condition, as described above. The customer will bear the return shipping cost. The replacement will be shipped for a nominal charge of PKR 200.
Thank you for choosing LUMA. We value your trust and appreciate your understanding!
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